Customer Service Associate - 6 month Maternity Cover

Our Client an International Bank is looking for a Customer Service Associate to cover a 6 month Maternity leave.  Details as follows:-

• Regular Branch Operations and Handling of Remittances
• Monitoring and processing of incoming and outgoing remittances.
• Opening of Business & Individuals Accounts including NRI
• KYC Compliance, Transactions Monitoring / Review and preparation of various reports.
• Periodic Review of Accounts, KYC and AML reviews and prepare Risk Metrics/check list and monthly reports.
• Creation and Verifications of Finacle Entries and Generation of daily reports.
• Creating FD maturity, new, renewal and other certificate for customers.
• Completion of Day End Activities and Batch Jobs Execution.
• Assisting the Branch Audit and reviews.
• Filing and scanning – documents/daily vouchers
• Handing/assisting of existing/new customer queries – phone/emails /letters/postal request and fact to face customers and complaint redressal.
• Daily reconciliation of pending entries and checking for FD maturities (renewals and closures)
• Uploading of SFTP files/handling of cash and branch regular operations/cheques.
• Lodging, realisation and free delivery for Trade – Bills.
• Attend any task that may be entrusted by Deputy Manager/Branch Manager.

Qualifications / Competency:

1. Any  Bachelor’s Degree.
2. Knowledge of Branch Operations / Remittance Handling
3. Sound knowledge of AML/KYC guidelines
4. Business development skills.
5. Customer focused and complaint handling skills.
6. The ability to communicate clearly and efficiently with customers.
7. Knowledge of MS Office 365, Finacle and Credit Portfolio if any.

Previous Experience:

Relevant experience of 1 year in Banking/Financial Institutions.

For further information, please contact: 

Enrico Castagnetti, Wintermann Search & Selection Limited

Mobile:       +44 (0)7711 267500

Email:         enrico@wintermann.co.uk

Unfortunately, due to the high volume of applications, we are unable to respond to all candidates.  If you are successful, a member of the team will contact you directly.  If you do not hear from us, please assume that your application has been unsuccessful.