Assistant Manager, Operations Department

In view of further strengthening the Operations department, a subsidiary of an overseas bank has an immediate opportunity:


  • Knowledge of UK banking system, minimum 3-4 years of UK banking experience preferably in Banking operations.
  • Working Knowledge and understanding of UK payment system including Interbank Clearing, Nostro account reconciliations, BACS, CHAPS and Fater-payment processes.
  • Experienced in handling SWIFT operations.
  • Complaints & Customer service handling
  • Expertise in MS – Office particularly working on MS-Excel and data analysis.
  • Preparation and providing guidance regarding new guidelines and circulars for handling operational matters in the bank.
  • Assisting branches /back office in handling any operational issues.
  • Monitoring customer support centre calls and providing guidance/feedback on the same.
  • Coordinating with different departments and providing the requisite data as and when requested.
  • Follow-up on closure of Audit observations related to operations department.
  • Assisting branches/ departments in issues faced in funds recall requests (Credit Payment Recovery).
  • Knowledge on BCP, Operation Resilience Process and Requirements.
  • Managing relationship with outsourcing agencies/vendors and third parties and record keeping and agreements.
  • Familiar with GDPR guidelines in a Banking environment.
  • Good communication and writing skills.
  • Any other work given from time to time by the Head of Operations.


As this is a small friendly team, the role would suit someone who is a team player and is able to engage easily with fellow team members


Our client is an equal opportunity employer and ensures that no applicant is subject to less favourable treatment on the grounds of gender, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, responsibilities for dependants, physical or mental disability. Candidates are selected for interview based on their skills, qualifications and experience.


Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.


For further information, please contact: 

Enrico Castagnetti, Wintermann Search & Selection Limited

Mobile:       +44 (0)7711 267500



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