Account Service Administrator, Banking Dept

Principal Purpose of the Job:

Dealing with the deposit, remittance, Bureau de Exchange business and online service, dealing with customer enquiries, assisting customers’ periodic review, collecting information of AML transaction queries for AML team and assisting the GDPR, SCV and PSD2 project.


Main Responsibilities & Accountabilities:

  • Create and maintain accurate client information and static data on internal systems;
  • Process the opening and closing of personal and business flexible accounts and fixed deposits accounts;
  • Handle cash deposit and cash withdrawal. Safe keep the cash-box and do cash count daily;
  • Process Inward Remittance (IRM) and Outward Remittance (ORM) transactions;
  • Process Bureau De Change business;
  • Process internet banking and mobile banking business;
  • Maintain customer files by compiling available information and consolidating
  • into the relevant systems;
  • Filing;
  • AML  Suspension Reporting;
  • Customer accounts activity review;
  • Handling customers enquiries and complaints;    
  • Internal and external reports;
  • Bank statement and other leaflets posting;
  • Assist in the resolution of compliance problems following appropriate internal processes;
  • Assist with GDPR, PSD2  and other project work when required;
  • Generate and verify SCV File information;
  • Conduct daily basic CASS review operation in accordance with established "policies”.
  • Other duties as assigned.


Skills Required:

Proficiency in Mandarin and English language (writing and speaking - preferred but not essential)

Good Microsoft Office skills, especially for Excel.

Good organisational ability and attention to detail

Good interpersonal skills with the ability to communicate with people of different departments

The ability to priorities tasks and delegate when necessary

Accurate reporting skills

Good team player and be responsible for teammate actions


Our client is an equal opportunity employer and ensures that no applicant is subject to less favourable treatment on the grounds of gender, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, responsibilities for dependants, physical or mental disability. Candidates are selected for interview based on their skills, qualifications and experience.


Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.


For further information, please contact: 

Enrico Castagnetti, Wintermann Search & Selection Limited

Mobile:       +44 (0)7711 267500




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